Curriculum Vitae

Hampshire GU14
Email: – Mark@prospecteast.com

Personal Profile

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Chief technical officer (CTO) and highly skilled director of technology and innovation. Knowledgeable in all aspects of new and emerging technologies instrumental in creating innovative and bespoke solutions for several major players and guiding them to market. This includes working with manufacturers such as HP, IBM, Microsoft and Citrix to implement advanced clustered and virtualisation solutions, developing tuned hardware for active directory and SQL clustering to provide 100% uptime deliverables and architecting global unified communications solutions with site-to-site VPN networking and VOIP solutions.

Being a conceptual and entrepreneurial thinker was foundational to these successes. My ability to produce innovative products is demonstrated by my extensive portfolio of inventions and patented designs, including sunlight readable displays, embedded computers and state-of-the-art gaming technologies. Of particular note is the microchip golf ball and its associated support infrastructures, which are now a leading concepts in the leisure industry and were foundational to the successful commercialisation of the popular ‘Puttshack’ and ‘Topgolf’ ventures.

I continue to apply my skills to developing exciting new concepts and technologies. I am always keen to develop strong ideas and build on them to help realise new products and markets, and I do so by emphasising characteristics that lead to products and support systems with easy expansion and growth potential. This means developing products that are not only safe, cost-effective, and high quality, but that are also manageable, maintainable and resilient in the long-term, making them highly attractive, low-risk investments.

Core Skills  – Keywords Lits

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Management, design, production, electrical/ electronic features, mechanical designs, integration, pre-costings, preliminary budgets, and production costs, guidance specifications, criteria for supplier designers, safe, cost-effective, manageable, maintainable, low risk, hi-quality, resilient support systems, innovative, bespoke solutions, EPOS, centralised customer management, booking and reporting systems, GDPR compliance, cloud-based system, security, secure payment systems, PCB and component-level design, IOT devices, animatronic reactive gameplay devices, clustered and virtualised solutions, embedded software platforms, innovations, sunlight readable displays, embedded computers, kiosks, arcade SWP (skill with prize), putting machines, pop-up event gaming systems, prototyping, modelling.

Skills and Expertise

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  • IT systems architecture and the integration of embedded systems
  • Operating system design, construction and hardening
  • Development and testing of integrated product designs
  • Growth and strategic planning in resilient infrastructure design
  • Back-office support for global technology integration
  • Time to market planning product pre / post-implementation liaison
  • Specification control team management
  • Problem analysis mechanical engineering
  • Software engineering cloud computing solutions
  • Telephony, VIOP and VPN E-Business
  • Virtualisation unified communications solutions
  • SAN’s HP, IBM, Microsoft & Citrix
  • Linux (IPCop, MonoWall, Fortinet, SonicWall) firewalls
  • Project management
  • Professional Development

Professional Development

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  • Citrix CCA, Microsoft MSCP / MSCE ,
  • Dale Carnegie Management Diploma
  • VeriSign Security ,
  • Ion-Deposition / Laser Printing , Theory Data products Printers
  • Certified IBM Cabling System Installation
  • Engineer Member of the Bluetooth steering group
  • ODA – Operating Department Practitioner (healthcare @ University of Surrey)

Professional History

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Prospect East

Director, Chief technical officer (CTO) , Apr 2011 – Present

Prospect East is the executive consultancy of Mark Miller it is the organisation that undertakes work and contracts, including designs support and development. Whether I am working with individuals, teams, or groups, developing and expanding new or existing ideas. Offers the path for me to partner with you to help your project and people thrive.

Independent company through which projects can be undertaken.

World Golf Systems – Watford

Director of Technology and Innovation, Aug 2018 – Present

Executive Head of systems Architecture, Apr 2011

Lead Architect and Technical Infrastructure Specialist, August 2003

  • Conceptualising and designing innovative technologies, including the golf ball used by Puttshack and Topgolf.
  • Working with key software developers to provide resilient hardware for gaming software, EPOS, Centralised Customer Management, Booking and Reporting Systems.
  • Providing electrical and electronic feature specifications as well as the mechanical designs and integrations, including the provision of pre-costing and production outlay.
  • Ensuring the highest quality resilient products are developed by creating guidance specifications for designers relative to safety, costings, and risk.
  • Perfecting the design of existing systems by supervising the development and expansion of new technology and solutions.
  • Improving roll-out, team reliability and program maintenance by researching production techniques.
  • Improving roll-out, team reliability and program maintenance by researching production techniques.
  • Advising and managing optimisation options and solutions.

Repton Computer Products

Architect / Systems Designer, Sep 2001 – Jul 2003

  • Implemented and developed the Thin Client and Citrix Solution offerings gaining gold partner-level elevating Repton to one of the leading Thin Client resellers within Europe.
  • Established a technical unit for customer and sales support.
  • Authored and produced white papers on Server CPU loading and Citrix user limits.
  • Reported to the board on behalf of the sales and technical teams.
  • Worked with key customers in the UK’s banking and Travel sectors.
  • Achieved goal of reaching a company turnover of £300M.

BITS & PC’S LIMITED

Systems Design Engineer / Director, Mar 1994 – Oct 2001

  • Designed and supplied award-winning PC solutions.
  • Specialised in the audio and bespoke server solutions recording industry, including sampler and multitrack.
  • Worked with the Road Research Laboratory, to develop real time and streaming video.
  • Designed and supplied servers for NetCom Inc, one of the first Internet providers (ISP’s) to emerge in the UK.
  • Acted as one of the early adopters of Microsoft’s partner program requiring MCSE qualifications.

Enterprise Computers

Head of 3X Systems, Mar 1994

  • Conducted worldwide operations in upgrade and re-grading features.
  • Managed a team working on 3x and AS400 platforms as head of IBM 3x Systems.
  • Manager of Brokerage and tele-sales

Chase Computers

Brokerage Manager, Sep 1990 – 1992

  • Acted as Brokerage Manager of IBM 3x systems.
  • Became the first in Europe to re-grade an IBM AS400/40 to a model 60.
  • Managed the takeover of Chase Computers by Enterprise Computers within 2 months of initiating the AS400/60.

ICS&C

Senior Support Analyst, Jul 1988 – Sep 1990

  • Senior support analyst, later the Engineering Manager responsible for managing the UK team of support engineers.
  • Helped establish ICS Services, cabling systems and network design.
  • Managed the systems supply chain and provided AS400 / 3x / 380 systems upgrade support.
  • Oversaw the high speed Ion Deposition & Laser printer support.

S.S.I (Xerox)

Technical Support Engineer, Aug 1986 – Jul 1988

  • Worked on the first high-speed page printer using ion-deposition printing (trained in Florida)
  • Supported the UK Stock Exchange and Salomon Brothers investment bank.
  • Worked with Centronics, IBM 360 & 360-3090 channel bus.

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References available upon request